Community Corner


Can history teach your consulting firm anything? I mean, other than the importance of avoiding giant asteroids, bubonic plague and Bucky, the neighbor’s biting, St. Bernard? Maybe.
I’ve cherry picked a handful of recent-ish decades and highlighted seminal (U.S.-centric) events to glean some lessons for us consulting firm leaders. See whether or not you agree.
The 1870s Invention of the Telephone
The inventions of Bell, Edison and others in the 1870s spearheaded a transformation in one of the two skill sets that are most foundational in life: communication.
Anything that fundamentally alters and improves your ability to communicate with others paves the way to rapid progress. That’s true for you as an individual, and for your consulting firm.
The telephone remains one of the most powerful tools in your consulting firm’s business development and client management efforts.
Action Questions:
What can you do to make your consulting firm easier to communicate with?
How could you improve your communication within your consulting firm and with your clients?
The 1900s
Manufacture of Cars for the Masses
Ransom Olds and Henry Ford pioneered the assembly line, ushering in a century of widespread travel and backseat shenanigans.
Their use of systemization opened the door for scale and efficiency—two attributes your consulting firm could put to good use.
Action Questions:
What tasks are you repeating in your value-creation process?
How could you systemize those tasks then delegate or automate them?
The 1910s
Sinking of the Unsinkable Titanic
Amidst the chain of calamities that conspired to claim the lives of over 1,500 people on the Titanic’s maiden voyage, the factor that’s hardest to forgive is the lack of sufficient lifeboats.
Thanks in large part to hubris, the ship’s lifeboat capacity was less than half the passengers on board.
The builders believed their own hype too much. Do you think that ever happens to consultants? (That’s a trick question.)
Action Questions:
Where are you absolutely sure your consulting firm has the strategy, structure, process or approach absolutely nailed?
What would be the consequences to your consulting firm if you’re wrong?
What mitigation plans are warranted?
The 1960s
The Moon Shot In 1961, Americans rankled at the U.S.’s also-ran status in the space race behind the Soviet Union. Hence, President Kennedy promised the nation would land a man on the moon and bring him safely home by the end of the decade.
This extraordinary mission successfully delivered Neil Armstrong and Buzz Aldrin to the moon in 1969. (They came home, too.)
Pursuing Kennedy’s audacious goal not only inspired generations around the world, it spun off innumerable, highly valuable, technological advances.
Wouldn’t you like to achieve your dreams and enjoy some side benefits with your consulting